Part III Exam – Guide For Success
o After a potential finding is uncovered, collect the essential details by applying an investigative approach.
Raise interrogative questions, such as “what”, “why”, “when”, “where”, “who”, and “how”, etc.
o One of the keys to carrying out an effective investigation is attentive listening. Pay attention to what's
being said. The subtle details may be critical to uncover an issue.
o Take notes while interviewing. Stop briefly if necessary to make notes without effecting the flow of the
conversation.
o Ensure you do not make assumptions without asking questions to verify your understanding of the
situation/condition
•
Answering the Questionnaire: The findings should be described with sufficient detail to ensure anyone
outside of the conversation, reading the findings, understands the issue. Avoid being too general or vague.
• Conduct a self-evaluation and discuss areas of opportunity with your role play partner.
For the role as the security guard / Interviewee:
• Read the background information in the scenario.
• Based on the topics in the scenario, build some potential findings (risks) for the auditor / Test Taker to
uncover during the interview. Some sample potential findings can be:
o
o
o
The security guard worked XX hours of overtime (OT) in a week, beyond the 12 hours legal limit.
The security guard did not receive one day off in a week twice in the last month.
Female workers received unfair treatment or are being discriminated against due to XXX reason (for
example, female workers are subject to extra surveillance and bag search procedure by the security
guard as compared to male employees)
o
Security guards did not confirm their participation in annual evacuation drills
o
The security guard was unaware of the evacuation procedure
• When the auditor is ready to start the practice session with you, set the timer to 30 minutes. The duration
includes, a) reading and preparation, b) the interview, and c) the answering of the questionnaire.
• Use the evaluation checklist as a guide to provide feedback and discuss areas of improvement with the
auditor after the role play.
What to discuss in a self-evaluation and/or peer review discussion:
One of the most effective ways to utilize this study guide is to conduct a self-evaluation and a peer review.
Constructive feedback can be a powerful tool for continuous improvement. Below are sample questions to
discuss when conducting a self-evaluation and/or peer review:
Communication skills:
Were all the topics in the scenario covered? If not, what was not covered?
ꢀꢀWas the opening / introduction clear and inclusive of the essential explanation and purpose of the
interview? If not, what was missing?
ꢀꢀWere the questions, concerns, issues properly addressed? If not, what was missing?
ꢀꢀWas the approach, choice of words, tone of voice and the demeanor adjusted according to the scope of
the scenario and the job role of the interviewee? If not, what was the area of improvement?
ꢀꢀWas communication clear, coherent, comprehensible, appropriate? If not, what could be done differently?
ꢀꢀWas the flow of the interview well-paced, adequate and appropriate? If not, what areas affected the flow?
Document Name:
Version & Date:
Replaces:
APSCA Exam Guide Part III D-081
Version 5 - January 2023
Version 4 - October 2022
This document is no longer version controlled once printed.
Page 18 of 19
Author/Owner:
Authorized by:
APSCA Exam Team
President & CEO
